Some import delays

Incident Report for Adestra

Resolved

Import queues are now clear, please accept our apologies for any inconvenience.

Posted Mar 12, 2021 - 13:01 GMT

Monitoring

The operations team have identified a problem with performance on some of our job processing servers. They've added capacity to the system while they investigate the problematic servers, which is reducing queues now. The vast majority of import jobs should now be complete and anything still pending should be resolved in the next 10-20 minutes.

Posted Mar 12, 2021 - 12:40 GMT

Investigating

We are currently experiencing some delays in processing imports for some customers, our Operations team are investigating now.

Posted Mar 12, 2021 - 12:17 GMT

This incident affected: Platform Interface.